It got out of hand because a public issue was made out of it. The matter could have been resolved almost instantly by making contact in private. I could have dealt with the screenshot had someone immediately contacted me in private, either by e-mail or PM (or contact another mod if I wasn't online), but by the time I arrived here it had already gone way beyond my area of responsibility (skin moderation).
So, as soon as I saw this thread, the screenshot, the direction things had already taken, I went onto IRC to get the attention of someone who could resolve the problem in a correct manner. It was sorted shortly thereafter.
re #45 that's ok - two just snuck in while I was typing mine!
Must type fasterMust type fastermust type faster...